User Agreement

Updated October 25, 2026

This agreement describes your responsibilities when creating a RideRescue account, managing vehicles, or requesting mobile automotive service. The scope and price of an authorized repair are set out in its written estimate and service terms.

Accounts and vehicle information

Provide accurate contact and vehicle details, keep your sign-in credentials private, and update information that changes. A fleet account should be used by someone authorized to act for that business or organization. You must have permission to request work on the vehicle.

Service requests and appointment confirmation

A request records your preferred service, location, date, and time. RideRescue reviews vehicle fitment, repair requirements, technician capability, parts, location, safety, and availability before confirming a visit. Wait for RideRescue's confirmation before relying on a requested appointment time.

Written estimates and approval

Review the written estimate, applicable payment terms, and warranty information before authorizing work. Online estimates show the selected services and estimated tax; parts and additional work are quoted separately unless itemized. Inspection or diagnosis may identify changes. Additional work and price changes require your approval before work begins.

Access and safe service locations

Provide a safe, legal, and accessible work area and remain reachable during the agreed visit. Roadside work requires a location away from active traffic. RideRescue may decline or reschedule work where the vehicle, repair, or location is unsuitable for a mobile visit.

Changes and cancellations

Email support@getriderescue.com to request a change or cancellation. Any applicable cancellation or trip fee must be disclosed and agreed to before the visit is confirmed.

Workmanship and parts warranties

Qualifying repair work carries the limited 2-year / 24,000-mile workmanship warranty described in the written warranty for the authorized repair. That document controls eligibility, exclusions, and claim instructions. Parts follow the applicable manufacturer warranty and its terms.

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