Privacy Policy
Effective Date: July 21, 2025
RideRescue respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
- Name, phone number, email, and address during booking
- Vehicle details for service
- Name, email, and messages when you start a support chat
- Technical data such as IP address and browser info (for website visitors)
2. How We Use Your Information
- To schedule and perform mobile repair services
- To communicate with you about your appointment
- To respond to support chat messages and retain the conversation for support
- To improve our website and services
3. Information Sharing
We do not sell or rent your personal data. We may share information only:
- With technicians or partners strictly for service purposes
- With Stripe when you choose online payment: the approved amount, request reference, and contact email support checkout. Stripe handles your payment details; RideRescue stores transaction references, amounts, and payment status.
- To comply with legal obligations
4. Security
Service tracking includes appointment updates and messages you share with support. Support chats are stored with RideRescue and are available to authorized staff; a private chat token is saved in your browser so you can return to the conversation. Keep access to your device and browser private. Account requests are restricted to the account holder and authorized staff. Guest tracking links provide access to that request; keep your link private. The coverage map uses local county boundaries and, when enabled through Cookie preferences, street-map images from OpenStreetMap.
We use reasonable safeguards to protect your data. However, no system is 100% secure.
5. Your Rights
You may request to view, correct, or delete your information at any time by contacting us.
6. Changes to This Policy
We may update this policy and will post changes here. Continued use of our services means you agree to the updated policy.
Contact Us
Questions? Contact RideRescue at support@getriderescue.com.