Frequently asked questions

You can request oil changes, tune-ups, brake and tire service, battery and starting checks, diagnostics, suspension work, and exhaust repairs. Start by selecting your vehicle to see the available service categories. If you are unsure what is wrong, describe the symptoms in your request.

We review the exact vehicle, repair, required parts, and access before confirming a visit. Some maintenance applies to gas, hybrid, and electric vehicles; specialized work depends on technician qualifications and the equipment needed. Share your VIN and drivetrain if you know them so we can check fitment.

Our service area covers Southeastern Wisconsin's seven counties: Kenosha, Milwaukee, Ozaukee, Racine, Walworth, Washington, and Waukesha. Use the interactive coverage map to zoom in or select a county.

Include the vehicle's service address when you request an appointment. Being inside the highlighted area does not confirm a visit by itself; we still review the repair, location, safety, parts, and appointment availability.

Select your vehicle, choose a service category, and add the services you need to your cart. Open the cart and choose Checkout & Schedule Service to provide your contact details, service location, preferred date and time, and any notes about the vehicle.

Your submission is a request, rather than a reserved appointment. RideRescue reviews the details and contacts you to confirm the work, price, location, and available appointment time. Wait for that confirmation before relying on your requested time.

The cart shows a preliminary estimate for your selected services, with a subtotal, estimated tax, and estimated total. Parts and additional work are quoted separately unless they are specifically itemized in the written estimate.

Inspection or diagnosis may change what your vehicle needs. You review and approve the final scope, parts, taxes, and any other agreed charges before work begins. Additional work or price changes require your approval.

If you have a coupon, provide the offer or code before pricing is finalized so we can verify eligibility and confirm the discount. A blank coupon field on the PDF does not apply a discount. See our Payment Terms for more detail.

Yes. Add services to your cart, then choose Download Estimate PDF. The document includes your selected vehicle and services, pricing and estimated tax, RideRescue's contact information, warranty information, and service approval terms.

You can save the PDF for your records or share it when discussing the work. Downloading it does not book an appointment, collect payment, or authorize repairs; the final work and price still need to be confirmed.

You can submit a service request as a guest. A personal account gives you access to your dashboard, saved vehicles, and service requests so you can manage your information in one place.

For a business or organization, choose Fleet when you create an account. The person using the account should be authorized to manage the organization's vehicles and request work on its behalf.

We consider service at home, work, or another suitable location within our coverage area. Provide a safe, legal, accessible work area with room around the vehicle, and confirm that you have permission for work at the property. Roadside work requires a location away from active traffic.

Share access instructions, the vehicle's condition, warning lights, and any concerns when booking. Have the keys available and remain reachable during the agreed visit. If the location, vehicle, or repair is unsuitable for mobile work, we may need to decline or reschedule the visit.

Qualifying repair work carries a limited 2-year / 24,000-mile workmanship warranty. Parts follow the applicable manufacturer's warranty. The written warranty for your authorized repair explains eligibility, exclusions, and how to request a review.

If you have a concern after service, email support@getriderescue.com with your service date, estimate or invoice reference, vehicle details, and a description of the issue. Review the warranty section of our User Agreement together with the written terms for your repair.

After staff approves your final itemized estimate, review it in your dashboard or private tracking page. When online payment is available, choose Approve estimate & pay securely to continue to Stripe Checkout. Your payment status updates after Stripe verifies the payment; RideRescue does not store your full card details.

Any applicable trip, diagnostic, cancellation, or other service fee must be identified and agreed to before it applies. For billing questions, email support with your estimate or invoice reference and review the Payment Terms.

Email support@getriderescue.com as soon as your plans change. Include your name, vehicle, requested or confirmed appointment date, and what you need to update. Contact us if the vehicle has moved or the service location changes.

We review changes against technician availability, parts, and location suitability before confirming a revised visit. Any applicable cancellation or trip fee must have been disclosed and agreed to before the visit was confirmed.