Terms of Use

Updated October 25, 2026

These Terms of Use cover the RideRescue website, vehicle tools, accounts, service requests, and downloadable estimates. The User Agreement describes account and service-request responsibilities, and Payment Terms explain estimates, approved charges, and billing.

1. Services Provided

RideRescue accepts requests for mobile vehicle diagnostics, maintenance, and repairs at home, work, or a safe and legal roadside location. Service is subject to vehicle fitment, service location, technician capability, parts, safety, and availability. An online request and requested time are not a confirmed appointment; RideRescue will contact you to confirm a visit.

2. Scheduling & Cancellations

• Online submissions are service requests. A visit is scheduled only after RideRescue confirms availability with you.
• Contact RideRescue to change or cancel a confirmed visit.
• Any applicable cancellation or trip fee will be disclosed and agreed to before a visit is confirmed.

3. Payment Terms

• Submitting a request does not authorize work or charge a payment method.
• RideRescue will provide an estimate and applicable payment terms for your approval before work begins.
• Changes based on inspection or diagnosis require your approval before additional work is performed.

Read the Payment Terms for more detail.

4. Warranty & Liability

• Qualifying repair work is covered by a limited 2-year / 24,000-mile workmanship warranty. Eligibility, exclusions, and the claim process are described in the written warranty for the authorized repair.
• Parts are subject to the applicable manufacturer warranty and its terms; part coverage is not guaranteed by the workmanship warranty.
• RideRescue is not liable for issues resulting from pre-existing conditions, misuse, or unauthorized repairs.
• Our technicians are certified and trained, but results may depend on the condition of your vehicle and environment.

5. Customer Responsibilities

• Provide accurate vehicle and contact information during booking.
• Provide a safe, legal, and accessible work location. Roadside service is not performed in an active traffic lane or other unsafe location.
• Be present or reachable during the appointment window.

6. Privacy and Browser Storage

Our Privacy Policy explains the use of account, contact, and vehicle information. Our Cookies page describes sign-in cookies and saved browser data.

7. Changes to Terms

RideRescue may update these Terms at any time. The most current version will always be available on our website.

8. Contact

If you have questions about these Terms of Use, contact us at:

RideRescue
support@getriderescue.com