Payment Terms

Updated October 25, 2026

These terms explain how RideRescue estimates, approved charges, promotions, and billing questions are handled. Review them together with the written estimate for your vehicle and the User Agreement.

Online requests and estimates

The website records service requests and prepares estimates. Submitting a request or downloading an estimate does not collect payment or authorize repairs. Cart amounts describe selected services, estimated tax, and the estimated total. Parts and additional work are quoted separately unless itemized.

Final pricing and approval

RideRescue confirms the work scope, parts, applicable taxes, and any other charges in the written estimate before work is approved. Inspection or diagnosis may change what the vehicle needs. Additional work and price changes require your approval before they are carried out.

Payment arrangements

After staff approves the final itemized estimate, you can review it in your dashboard or private tracking page. When online payments are available, selecting Approve estimate & pay securely takes you to Stripe Checkout to enter your payment details. RideRescue does not collect or store your full card details.

Payment is recorded after it is verified with Stripe. Returning to the website or closing checkout does not by itself confirm a payment. Your tracking page shows the latest payment status and any verified refund updates. Any other payment arrangements or required deposit must be disclosed with the written estimate before approval.

Appointments, cancellations, and other fees

Appointment availability must be confirmed by RideRescue. Any applicable trip, cancellation, diagnostic, or other service fee must be identified and agreed to before it applies. Email support promptly if your plans or service location change.

Coupons and promotions

Provide the offer or coupon code before service pricing is finalized. RideRescue must verify eligibility and confirm the discount. Approved discounts are reflected in the final estimate or invoice. The coupon area on an estimate is a place to record a valid promotion; a blank coupon field does not change the total.

Billing questions, credits, and refund requests

Email support@getriderescue.com with your estimate or invoice reference, service date, and a description of the issue. RideRescue will review the request and the applicable written service, payment, parts, or warranty terms before confirming any adjustment.

Related terms

See the Terms of Use for website use and the User Agreement for service approvals and warranty information.